System for providing proactive call services utilizing remote mo

Details System for providing proactive call services utilizing remote mo System for providing proactive call services utilizing remote mo

1992-07-09

1995-05-09

Dwyer, James L.

Telephonic communications

Audio message storage, retrieval, or synthesis

379 88, 379201, 379204, 379211, H04M 164

Patent

active

054147549

ABSTRACT:
A proactive call services system serving as a new node or switching network within a closed subsystem is disclosed. Remote monitors provide information necessary to allow the provision of enhanced services to the closed subsystem, which may be a telephone operator position system (TOPS) switch of a public switched network (PSN). The proactive call services system includes a network interface, voice interface, call processing platform (CPP), link platform and monitors integrated with the PSN. The system gathers information as the TOPS switch processes a call, and with this information offers additional proactive call services to the caller.

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