System for managing customer communication by approving the...

Details System for managing customer communication by approving the... System for managing customer communication by approving the...

2007-09-04

2007-09-04

Luu, Le Hien (Department: 2141)

Data processing: financial, business practice, management, or co

Automated electrical financial or business practice or...

C709S206000

Reexamination Certificate

active

10438455

ABSTRACT:
A method of managing a customer communication within a business is disclosed. The customer communication is generated in response to an identified need and input into a computerized database. The distribution of the communication is also tracked and the tracking information stored in the database.

REFERENCES:
patent: 3694584 (1972-09-01), Gimbert
patent: 5956693 (1999-09-01), Geerlings
patent: 6073112 (2000-06-01), Geerlings
patent: 6286045 (2001-09-01), Griffiths et al.
patent: 2002/0095399 (2002-07-01), Devine et al.
patent: 2002/0188689 (2002-12-01), Chung
patent: 2003/0028451 (2003-02-01), Ananian
patent: 2003/0033179 (2003-02-01), Katz et al.

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