System for handling frequently asked questions in a natural...

Details System for handling frequently asked questions in a natural... System for handling frequently asked questions in a natural...

2007-03-27

2007-03-27

{hacek over (S)}mits, Talivaldis Ivars (Department: 2626)

Data processing: speech signal processing, linguistics, language

Speech signal processing

Application

C704S275000, C704S251000

Reexamination Certificate

active

10326692

ABSTRACT:
A voice-enabled help desk service is disclosed. The service comprises an automatic speech recognition module for recognizing speech from a user, a spoken language understanding module for understanding the output from the automatic speech recognition module, a dialog management module for generating a response to speech from the user, a natural voices text-to-speech synthesis module for synthesizing speech to generate the response to the user, and a frequently asked questions module. The frequently asked questions module handles frequently asked questions from the user by changing voices and providing predetermined prompts to answer the frequently asked question.

REFERENCES:
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patent: 6377944 (2002-04-01), Busey et al.
patent: 6567805 (2003-05-01), Johnson et al.
patent: 6766316 (2004-07-01), Caudill et al.
patent: 6922689 (2005-07-01), Shtivelman
patent: 7013308 (2006-03-01), Tunstall-Pedoe
patent: 2003/0004838 (2003-01-01), Kusuda et al.
patent: 2004/0024739 (2004-02-01), Copperman et al.

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