Telephonic communications – Special services – Service profile
Reexamination Certificate
2003-07-03
2009-11-24
Sing, Simon (Department: 2614)
Telephonic communications
Special services
Service profile
C379S088180, C379S221060
Reexamination Certificate
active
07623644
ABSTRACT:
A service execution environment for an advanced interactive voice response (IVR) service node. The service execution environment functions within a next generation service node (NGSN) IVR platform in a telecommunications network. The environment uses individual service-independent building blocks (SIBBs) that allow the creation of customer applications with simple references to the individual primitive SIBBs or composite SIBBs, with branching available. Functional calls to a sequence of SIBBs along with customer specific data stored in a database comprise a complete customer application. When a call is received by an IVR service node, the application is executed by calling the SIBBs to apply certain treatments to the call. The use of the SIBBs allows increased efficiency in the network because calls can be routed to any NGSN node. Each NGSN needs no customization to perform a particular customer application. The service execution environment decreases the time to market of new customer applications and decreases the turnaround time for modifications to existing customer applications.
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Bjornberg Greg
Cobb Dale
Phelps David
Santa Phyllis D.
MCI Communications Corporation
Sing Simon
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