Communications: electrical – Systems – Call station
Patent
1983-03-18
1987-06-23
Caldwell, Sr., John W.
Communications: electrical
Systems
Call station
377 1, G08B 700, G07G 500
Patent
active
046756477
DESCRIPTION:
BRIEF SUMMARY
BACKGROUND OF THE INVENTION
The present invention relates to a process for serving customers in a specific queue sequence at a plurality of service points, etc., such as bank or post office service points, together with a system for carrying out the process.
SUMMARY OF THE INVENTION
The main object of the present invention is to provide a process of the above-mentioned kind which makes it possible for customers to choose a specific service point, etc. at which they desire to be served, for example, in a bank or post office, despite the existence of a numerical sequence system of taking turns which is common to a plurality of service points. Another object is to provide a system which is suitable for carrying out such a process.
The object is achieved with a process according to the present invention which is primarily characterised in that, if a customer indicates the selection of a desired service point, etc. when being allocated a turn-number, etc., this indication is registered in a memory unit, and that the customers are served in numerical sequence at the service points, etc. which are free, any customers who have made a selection being served at the desired service point, preferably when the correct number comes up, and as the desired service point becomes free.
A system for carrying out the process is characterised in that it comprises a turn-number device with memory facilities and with the possibility for selection of a service point, an information unit connected to the said device and designed to be able to indicate which turn-number is to be served next and at which service point service is to be given, and that at least one terminal is connected to said device, for transmitting information to the device from the respective service points.
BRIEF DESCRIPTION OF THE DRAWING
In the following an embodiment example of the subject of the invention is described with reference to the accompanying drawings, in which
FIG. 1 shows the system schematically,
FIG. 2 shows a turn-number device comprised in the arrangement, which is designed to feed out number slips in the form of a tape from a roll,
FIG. 3 shows a pulled-out length of the said number slip tape which is made into a roll,
FIG. 4 shows schematically a number slip feed-out unit appertaining to the device shown in FIG. 2,
FIG. 5 shows schematically the connection of the electronics comprised in the system,
FIG. 6 shows schematically the movement sequence of the turn-numbers in the computer program appertaining to the system, and
FIG. 7 shows schematically how information is transmitted in the system.
DESCRIPTION OF THE PREFERRED EMBODIMENT
The system according to the present invention comprises basically three different units, namely, a turn-number device 1, an information unit 2, and a plurality of terminals 3 which are connected to the turn-number device 1. The linking of the units 1, 2 and 3 to each other is shown schematically in FIG. 1, which the connection of the electronics is shown in FIG. 5.
The turn-number device 1 which is designed to be installed in a bank or post office or in any other location where the system is to be used and where the customers can see all the service points, comprises a selection unit 5 which enables the customer to select a desired service point, etc., at which he desires to be served, as well as a turn-number allocating unit 4. A computer 6 which enables the said selection to be put into effect is also expediently comprised in the said device 1.
The system which is preferably designed to be operated from the electrical mains via a connection 7, possibly with a current supply provided when the mains supply is interrupted, enables the customer to indicate the selection himself or herself via the said selection unit 5, preferably before he/she receives a turn-number, by manual operation of the selection controls in the form of push-buttons 8, for example, which indicate by means of a signal light, for example, if the service point to which the push-button 8 relates, for example, according to the numeral
REFERENCES:
patent: 3803578 (1974-04-01), La Vanway
patent: 3893094 (1975-07-01), Thorson et al.
patent: 4398257 (1983-08-01), Paganini et al.
"Ny lokalkontorside Mahmo", by Erling Borgshammar, (Swedish newspaper article).
"Bela Elektroniska Kosystem", (Swedish brochure).
Pettersson Per Martin
Salin Rune
Caldwell Sr. John W.
Queen Tyrone
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