System for coordinating on-line updates of call flows, functions

Details System for coordinating on-line updates of call flows, functions System for coordinating on-line updates of call flows, functions

1997-10-08

1999-10-26

Tsang, Fan S.

Telephonic communications

Audio message storage, retrieval, or synthesis

Message management

379196, H04M 164

Patent

active

059741180

ABSTRACT:
A telephony application capable of being updated while on-line is disclosed. The application supports a plurality of active dialogs with callers, and comprises functions, call flows, voice prompts, and on-line updating versions for making on-line modifications of the functions, call flows, and voice prompts. The modifications are coordinated so that selected sets of functions, call flows and voice prompts can be committed to use while one or more active dialogs are occurring without affecting the active dialog(s).

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