System for coordinating calls between an adjunct device and a sw

Details System for coordinating calls between an adjunct device and a sw System for coordinating calls between an adjunct device and a sw

1997-09-04

2000-09-19

Hong, Harry S.

Telephonic communications

Special services

Reserved call

379211, 379265, 379266, H04M 350

Patent

active

06122359&

ABSTRACT:
In the system of the invention the adjunct device is connected to the switching system over two connections. The first connection is a voice channel consisting of an analog line capable of transmitting voice but not call data such as called party number, calling party number or the like. The second connection is a data connection via an Ethernet channel between the switch and adjunct that transmits call data but is incapable of transmitting voice. The call data is logically associated with the voice call at both the adjunct and switching system. As a result, transaction data related to a voice call can be forwarded to an agent station or other terminal when the voice call is transferred from the adjunct to the agent station. This system eliminates the need to recreate the transaction data when a call is transferred while using inexpensive analog connections for the voice call.

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