System for comparing an agent activity with a work schedule

Details System for comparing an agent activity with a work schedule System for comparing an agent activity with a work schedule

1999-01-25

2000-11-07

Hong, Stephen S.

Data processing: database and file management or data structures

Database design

Data structure types

707526, 345335, G06F 1760

Patent

active

061449717

ABSTRACT:
A schedule adherence system for a plurality of agents having a device (30) for defining a daily work schedule for the agents, a device (30) for determining the actual activity of the agents and comparing the activity of the agents with the work schedule, a device (30) for defining threshold limits for the variance between the actual activity of the agents and the work schedule, and a device (30) for indicating when the variance between the actual activity and the work schedule is an amount greater than the threshold limits.

REFERENCES:
patent: 4763353 (1988-08-01), Canale et al.
patent: 4843377 (1989-06-01), Fuller et al.
patent: 5210789 (1993-05-01), Jeffus et al.
patent: 5299260 (1994-03-01), Shaio
patent: 5339392 (1994-08-01), Risberg et al.
patent: 5535256 (1996-07-01), Manloney et al.
Symantec, TimeLine User Manual, 1990, pp. 3-4 to 3-5, 4-2 to 4-3, 6-2 to 6-23, 8-2, 9-8 to 9-9, 9-16 to 9-17, 11-2 to 11-21, 15-8 to 15-9, 16-2 to 16-19, K-4 to K-7.

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