System for automated computer support

Details System for automated computer support System for automated computer support

2011-03-15

2011-03-15

Alam, Shahid A (Department: 2162)

Data processing: database and file management or data structures

Database and file access

Post processing of search results

C707S705000, C707S780000, C707S804000, C714S025000

Reexamination Certificate

active

07908271

ABSTRACT:
Systems and methods for providing automated computer support are described herein. One described method comprises receiving a plurality of snapshots from a plurality of computers, storing the plurality of snapshots in a data store, and creating an adaptive reference model based at least in part on the plurality of snapshots. The described method further comprises comparing at least one of the plurality of snapshots to the adaptive reference model, and identifying at least one anomaly based on the comparison.

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