Electrical computers and digital processing systems: multicomput – Computer network managing – Computer network monitoring
Reexamination Certificate
2001-08-15
2008-10-14
Patel, Ashok (Department: 2154)
Electrical computers and digital processing systems: multicomput
Computer network managing
Computer network monitoring
C709S229000, C370S235000, C370S238000, C370S230000
Reexamination Certificate
active
07437449
ABSTRACT:
A system, device, and method for managing service level agreements in an optical communication system uses an optical service agent to manage a service level agreement (SLA) for a user. The optical service agent can perform both real-time and off-line analysis for the user, and can interact with various network elements (including the core optical communication network) to handle billing, penalty, and other issues associated with a SLA breach. Among other things, the optical service agent may monitor and analyze a connection in real-time for determining SLA compliance, gather and maintain statistical information relating to a connection, analyze the statistical information off-line for determining SLA compliance, patterns, and trends, interact with a service provider to enforce penalty provisions in the SLA, interact with a service provider to negotiate a credit for services not provided by the service provider in accordance with the SLA, interact with a service provider to negotiate “replacement” services for a breach of the SLA, interact with various network elements to rectify a breach of the SLA, interact with the service provider to dynamically modify the SLA based upon changing user requirements, and interface with a billing/accounting system to provide SLA-related information.
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Monga Indermohan S.
Schofield Bruce A.
Tyagi Rajesh
Anderson Gorecki & Manaras
Nortel Networks Limited
Patel Ashok
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