Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or... – Discount or incentive
Reexamination Certificate
2007-07-17
2007-07-17
Jeanty, Romain (Department: 3623)
Data processing: financial, business practice, management, or co
Automated electrical financial or business practice or...
Discount or incentive
Reexamination Certificate
active
09729540
ABSTRACT:
Methods and systems for representing a customer's product purchasing profile to a customer service representative in an automated customer relationship management environment is provided which includes identifying a set of products for a sales campaign, identifying one or more relationships between the products within the set of products and representing each product from within the set by a distinct image in a graphical display. The product images are visually distinguished in the graphical display based upon the identified product relationships. A propensity of the customer to purchase each unowned product may be determined based upon one or more demographic attributes of the customer, and the product images distinguished in the display based upon the determined purchase propensities.
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Teradata Retail Decision White Paper, © 2001 NCR Corporation.
Teradata CRM (Customer Relationship Management) Version 5 Functional Overview, Aug. 2003.
Dinsmore & Shohl
Jeanty Romain
NCR Corporation
Stover James M.
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