System and method to provide integrated device, user, and...

Details System and method to provide integrated device, user, and... System and method to provide integrated device, user, and...

2008-02-13

2009-11-17

Vu, Viet (Department: 2454)

Electrical computers and digital processing systems: multicomput

Computer network managing

Computer network monitoring

C709S219000, C709S225000

Reexamination Certificate

active

07620718

ABSTRACT:
A system and method for managing and servicing a device communicatively coupled to a network, including: receiving device information, including alert information and status information, from the device over the network; storing the received device information; storing business context information, including contract management information, billing management information, and order management information related to managing and servicing the device; storing user access information, the user access information governing access to the stored device information and the stored business context information of the device by a plurality of users; and providing the stored device information and the business context information to a user of the plurality of users based on the stored user access information.

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