Telephonic communications – Audio message storage – retrieval – or synthesis – Multimedia system
Reexamination Certificate
2005-01-14
2008-11-11
Tsang, Fan (Department: 2614)
Telephonic communications
Audio message storage, retrieval, or synthesis
Multimedia system
C379S088010, C379S088030, C704S270000, C704S275000
Reexamination Certificate
active
07450698
ABSTRACT:
A method for processing a call is disclosed. The method receives a speech input in connection with a call and transforms at least a segment of the speech input into a first textual format. The method also generates a first list of entries based, at least partially, on a consideration of the first textual format, the first list comprising at least one action with a corresponding confidence level and at least one object with another corresponding confidence level, selects an entry of the first list having a higher corresponding confidence level, outputs a second textual format. The method further generates a second list based, at least partially on consideration of the selected entry and the second textual format and suggesting a routing option for the call based on the selected entry and a pairing entry in the second list having a high corresponding confidence level.
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Bushey Robert R.
Knott Benjamin Anthony
Martin John Mills
AT&T Intellectual Property 1, L.P.
Teshale Akelaw A
Toler Law Group
Tsang Fan
LandOfFree
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