Data processing: presentation processing of document – operator i – Operator interface – For plural users or sites
Reexamination Certificate
2011-01-11
2011-01-11
Lo, Weilun (Department: 2179)
Data processing: presentation processing of document, operator i
Operator interface
For plural users or sites
C715S783000, C715S789000
Reexamination Certificate
active
07870491
ABSTRACT:
In various embodiments, user support in computer software applications may be provided on the basis of user interaction histories. Critical points may be defined throughout the applications and the user interaction histories at these critical points may be stored and indexed for future retrieval. User interaction histories at these critical points may also be scored to determine, for example, whether the system should intervene. In some embodiments, when providing user support, an entity may access the user interaction history (e.g., using the index). The user interaction history may assist the entity in determining how to assist the system user at their current point in the application. In some embodiments, user support may be not limited to assisting the system user with a problem. For example, user support may include presenting a promotion or advertisement to the system user based on the user interaction history.
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Henderson Kenneth
LeClair Terry F.
Chuong Truc T
Gunnison McKay & Hodgson, L.L.P.
Intuit Inc.
Lo Weilun
McKay Philip
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