System and method for transmitting critical communications...

Details System and method for transmitting critical communications... System and method for transmitting critical communications...

2005-07-08

2009-11-03

Gauthier, Gerald (Department: 2614)

Telephonic communications

Audio message storage, retrieval, or synthesis

Indication or notification of message

C379S088250, C707S793000, C709S207000, C709S223000

Reexamination Certificate

active

07613280

ABSTRACT:
A system and method are provided that deliver critical communications to a plurality of recipients, on demand, at any time and nearly anywhere. A server receives input from a client interface that defines the communication, recipient information, and broadcast information. The system contacts pre-selected groups of recipients according to client-defined hunt group. One or more different media platforms may be used for client and recipient interfaces. Text-to-speech and speech recognition technologies further broaden the usability of the system and permit over-dial or web provisioning. Recipients may be selectively transferred to a contact center or a conference bridge with other recipients in response to the communication. Access levels and user permissions may be client defined to structure the system for a client's organizational needs.

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patent: 2004/0064538 (2004-04-01), Wong

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