Telephonic communications – Audio message storage – retrieval – or synthesis – Interaction with an external nontelephone network
Reexamination Certificate
1999-12-07
2003-07-01
Tsang, Fan (Department: 2645)
Telephonic communications
Audio message storage, retrieval, or synthesis
Interaction with an external nontelephone network
C379S088160, C379S088140, C709S201000, C709S217000, C709S229000
Reexamination Certificate
active
06587547
ABSTRACT:
This application is also related by subject matter to the following U.S. Patent Applications: U.S. Application Ser. No. 09/454,602, filed Dec. 7, 1999, entitled “SYSTEM AND METHOD FOR THE CREATION AND AUTOMATIC DEPLOYMENT OF PERSONALIZED, DYNAMIC AND INTERACTIVE VOICE SERVICES;” U.S. Application Ser. No. 10/073,331, filed Feb. 13, 2002, entitled “SYSTEM AND METHOD FOR THE CREATION AND AUTOMATIC DEPLOYMENT OF PERSONALIZED, DYNAMIC AND INTERACTIVE VOICE SERVICES, WITH CLOSED LOOP TRANSACTION PROCESSING,” which is a continuation of U.S. Application Ser. No. 09/455,525, filed Dec. 7, 1999, entitled “SYSTEM AND METHOD FOR THE CREATION AND AUTOMATIC DEPLOYMENT OF PERSONALIZED, DYNAMIC AND INTERACTIVE VOICE SERVICES, WITH CLOSED LOOP TRANSACTION PROCESSING,” now abandoned; U.S. Application Ser. No. 09/455,533, filed Dec. 7, 1999, entitled SYSTEM AND METHOD FOR THE CREATION AND AUTOMATIC DEPLOYMENT OF PERSONALIZED, DYNAMIC AND INTERACTIVE VOICE SERVICES WITH REAL-TIME DATABASE QUERIES;” U.S. Application Ser. No. 09/661,188, filed Sep. 13, 2000, entitled “SYSTEM AND METHOD FOR THE CREATION AND AUTOMATIC DEPLOYMENT OF PERSONALIZED, DYNAMIC AND INTERACTIVE VOICE SERVICES INCLUDING MODULE FOR GENERATING AND FORMATTING VOICE SERVICES;” U.S. Application Ser. No. 10/072,898, filed Feb. 12, 2002, entitled “SYSTEM AND METHOD FOR THE CREATION AND AUTOMATIC DEPLOYMENT OF PERSONALIZED, DYNAMIC AND INTERACTIVE VOICE SERVICES WITH CUSTOMIZED MESSAGE DEPENDING ON RECIPIENT,” which is a continuation of U.S. Application Ser. No. 09/455,527, filed Dec. 17, 1999, entitled “SYSTEM AND METHOD FOR THE CREATION AND AUTOMATIC DEPLOYMENT OF PERSONALIZED, DYNAMIC AND INTERACTIVE VOICE SERVICES WITH CUSTOMIZED MESSAGE DEPENDING ON RECIPIENT;” U.S. Application Ser. No. 09/661,377, filed Sep. 13, 2000, entitled “SYSTEM AND METHOD FOR CREATING VOICE SERVICES FOR INTERACTIVE VOICE BROADCASTING;” U.S. Application Ser. No. 09/661,375, filed Sep. 13, 2000, entitled “SYSTEM AND METHOD FOR THE CREATION AND AUTOMATIC DEPLOYMENT OF PERSONALIZED, DYNAMIC AND INTERACTIVE VOICE SERVICES, WITH SYSTEM AND METHOD THAT ENABLE ON-THE-FLY CONTENT AND SPEECH GENERATION;” U.S. Application Ser. No. 09/496,357, filed Feb. 2, 2000, entitled “SYSTEM AND METHOD FOR PERSONALIZING INTERACTIVE VOICE BROADCASTS;” U.S. Application Ser. No. 09/661,471, filed Sep. 13, 2000, entitled “SYSTEM AND METHOD FOR THE CREATION AND AUTOMATIC DEPLOYMENT OP PERSONALIZED, DYNAMIC AND INTERACTIVE VOICE SERVICES INCLUDING A MARKUP LANGUAGE FOR CREATING VOICE SERVICES;” U.S. Application Ser. No. 09/454,604, filed Dec. 7, 1999, entitled “SYSTEM AND METHOD FOR VOICE SERVICE BUREAU,” now U.S. Patent No. 6,263,051, issued Jul 17, 2001; U.S. Application Ser. No. 09/496,356, filed Feb. 2, 2000, entitled “SYSTEM AND METHOD FOR THE CREATION AND AUTOMATIC DEPLOYMENT OF PERSONALIZED, DYNAMIC AND INTERACTIVE VOICE SERVICES, WITH TELEPHONE-BASED SERVICE UTILIZATION AND CONTROL;” U.S. Application Ser. No. 09/455,523, filed Dec. 7, 1999, entitled “SYSTEM AND METHOD FOR REAL-TIME, PERSONALIZED, DYNAMIC, INTERACT WE VOICE SERVICES FOR INFORMATION RELATED TO EXISTING TRAVEL SCHEDULE;” U.S. Application Ser. No. 09/454,601, filed Dec. 7, 1999, entitled “SYSTEM AND METHOD FOR REAL-TIME, PERSONALIZED, DYNAMIC, INTERACTIVE VOICE SERVICES FOR INVENTORY-RELATED INFORMATION;” U.S. Application Ser. No. 09/454,597, filed Dec. 7, 1999, entitled “SYSTEM AND METHOD FOR REAL-TIME, PERSONALIZED, DYNAMIC, INTERACTIVE VOICE SERVICES FOR CORPORATE-ANALYSIS RELATED INFORMATION;” U.S. Application Ser. No. 09/455,524, filed Dec. 7, 1999, entitled “SYSTEM AND METHOD FOR REAL-TIME, PERSONALIZED, DYNAMIC, INTERACTIVE VOICE SERVICES FOR INVESTMENT-RELATED INFORMATION;” U.S. Application Ser. No. 09/454,603, filed Dec. 7, 1999, entitled “SYSTEM AND METHOD FOR REAL-TIME, PERSONALIZED, DYNAMIC, INTERACTIVE VOICE SERVICES FOR ENTERTAINMENT-RELATED INFORMATION;” U.S. Application Ser. No. 09/455,532, filed Dec. 7, 1999, entitled “SYSTEM AND METHOD FOR REAL-TIME, PERSONALIZED, DYNAMIC, INTERACTIVE VOICE SERVICES FOR PROPERTY-RELATED INFORMATION;” U.S. Application Ser. No. 09/454,599, filed Dec. 7, 1999, entitled “SYSTEM AND METHOD FOR REAL-TIME, PERSONALIZED, DYNAMIC, INTERACTIVE VOICE SERVICES FOR RETAIL-RELATED INFORMATION;” U.S. Application Ser. No. 09/455,530, filed Dec. 7, 1999, entitled “SYSTEM AND METHOD FOR REAL-TIME, PERSONALIZED, DYNAMIC, INTERACTIVE VOICE SERVICES FOR BOOK-RELATED INFORMATION;” U.S. Application Ser. No. 09/455,526, filed Dec. 7, 1999, entitled “SYSTEM AND METHOD FOR REAL-TIME, PERSONALIZED DYNAMIC, INTERACTIVE VOICE SERVICES FOR TRAVEL AVAILABILITY INFORMATION;” U.S. Application Ser. No. 09/661,189, filed Sep. 13, 2000, entitled “SYSTEM AND METHOD FOR VOICE-ENABLED INPUT FOR USE IN THE CREATION AND AUTOMATIC DEPLOYMENT OF PERSONALIZED, DYNAMIC, AND INTERACTIVE VOICE SERVICES;” U.S. Application Ser. No. 09/455,534, filed Dec. 7, 1999, entitled “SYSTEM AND METHOD FOR THE CREATION AND AUTOMATIC DEPLOYMENT OF PERSONALIZED, DYNAMIC AND INTERACTIVE VOICE SERVICES, WITH INTEGRATED IN BOUND AND OUTBOUND VOICE SERVICES;” U.S. Application Ser. No. 09/496,425, filed Feb. 2, 2000, entitled “SYSTEM AND METHOD FOR THE CREATION AND AUTOMATIC DEPLOYMENT OF PERSONALIZED, DYNAMIC AND INTERACTIVE VOICE SERVICES, WITH THE DIRECT DELIVERY OF VOICE SERVICES TO NETWORKED VOICE MESSAGING SYSTEMS;” U.S. Application Ser. No. 09/454,598. filed Dec. 7, 1999, entitled “SYSTEM AND METHOD FOR THE CREATION AND AUTOMATIC DEPLOYMENT OF PERSONALIZED, DYNAMIC AND INTERACTIVE VOICE SERVICES, INCLUDING DEPLOYMENT THROUGH DIGITAL SOUND FILES;” U.S. Application Ser. No. 09/454,600, filed Dec. 7, 1999, entitled “SYSTEM AND METHOD FOR THE CREATION AND AUTOMATIC DEPLOYMENT OF PERSONALIZED, DYNAMIC AND INTERACTIVE VOICE SERVICES, INCLUDING DEPLOYMENT THROUGH PERSONALIZED BROADCASTS;” and U.S. Application Ser. No. 09/661,191, filed Sep. 13, 2000, entitled “SYSTEM AND METHOD FOR THE CREATION AND AUTOMATIC DEPLOYMENT OF PERSONALIZED, DYNAMIC AND INTERACTIVE VOICE SERVICES, WITH REAL-TIME INTERACTIVE VOICE DATABASE QUERIES.”
FIELD OF THE INVENTION
This invention relates to a system and method for creation and automatic deployment of personalized, dynamic and interactive voice services, including information derived from on-line analytical processing (OLAP) systems, where the system and method includes the ability to utilize user response to drill within a database output in real-time.
BACKGROUND OF THE INVENTION
Although various user interfaces have been developed to enable users to access the content of data warehouses through server systems, many such systems experience significant drawbacks. All of these systems require that the user connect via a computer system to the server system to initiate reports and view the contents of the reports.
Further, once a report is generated, a user may realize that the report does not contain the information that is needed. In this situation, the user generally has to generate a new query to be made against the database and wait for the results. This is a time consuming way of obtaining necessary information.
These and other drawbacks exist with current OLAP interface systems.
SUMMARY OF THE INVENTION
An object of the invention is to overcome these and other drawbacks in existing systems.
It is another object of the invention to provide a system and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, including information derived from on-line analytical processing (OLAP) systems and other data repositories, where the system and method includes the ability to query a database in real-time based on user responses.
One embodiment of the invention relates to a system and method for creation and automatic deployment of personalized, dynamic and interactive voice services, including information derived from on-line analytical processing (OLAP) systems and other data repositories. The system and method enables the ability to capture user selections to facilitate closed-loop transaction processing and processing of other requests. One aspect of
Maass Bodo
Patnaik Anurag
Zirngibl Michael
Escalante Ovidio
Microstrategy Incorporated
Mintz Levin Cohn Ferris Glovsky & Popeo PC
Tsang Fan
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