Telephonic communications – Diagnostic testing – malfunction indication – or electrical... – Of audio message storage and retrieval
Reexamination Certificate
2004-12-07
2009-06-23
Anwah, Olisa (Department: 2614)
Telephonic communications
Diagnostic testing, malfunction indication, or electrical...
Of audio message storage and retrieval
C379S088090
Reexamination Certificate
active
07551723
ABSTRACT:
A method and system for automating the analysis of performance data includes an analysis system automatically analyzing a plurality of performance data sets, a task engine, and a score engine. The task engine allows for the matching of each performance data set with an assigned task for each performance data set and the retrieval of a correct key sequence for each performance data set. The score engine compares the correct key sequence with a recorded key sequence of the performance data set to determine if the assigned task is successfully accomplished. The score engine further calculates one or more response times for each performance data set. The automated analysis of performance data allows for a cost savings, more efficient use of time, and more reliable and consistent performance data analysis results.
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Bushey Robert R.
Joseph Kurt M.
Knott Benjamin A.
Martin John M.
Mills Scott H.
Anwah Olisa
AT&T Intellectual Property I L.P.
Jackson Walker L.L.P.
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