System and method for statistical diagnosis of the operation of

Details System and method for statistical diagnosis of the operation of System and method for statistical diagnosis of the operation of

1995-11-02

1998-04-14

Kuntz, Curtis

Telephonic communications

With usage measurement

Call charge metering or monitoring

379134, 379139, 379265, H04M 1500, H04M 1506

Patent

active

057402337

ABSTRACT:
There is disclosed a system and method for monitoring the performance of a multi-line automated telephone system and detecting complete or intermittent faults on the incoming phone lines and in interactive applications accessed by the automated telephone device. The system gathers and analyzes statistical parameters associated with each incoming phone line and compares the parameters with those of other phone lines and with past statistical averages to detect out-of-tolerance lines. The system also gathers and analyzes statistical parameters associated with the execution of various applications and compares the parameters with past statistical averages to detect out-of-tolerance accesses to the applications.

REFERENCES:
patent: 5214688 (1993-05-01), Szlam et al.
patent: 5425087 (1995-06-01), Gerber et al.
patent: 5465286 (1995-11-01), Clare et al.

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