Telephonic communications – Audio message storage – retrieval – or synthesis – Voice activation or recognition
Reexamination Certificate
2007-07-10
2007-07-10
Gauthier, Gerald (Department: 2614)
Telephonic communications
Audio message storage, retrieval, or synthesis
Voice activation or recognition
C379S088010, C379S088140, C704S270000, C704S275000
Reexamination Certificate
active
11005494
ABSTRACT:
A system and method are disclosed for processing a call by receiving caller input in a speech format and utilizing phonemes to convert the speech input into word strings. The word strings are then converted into at least one object and at least one action. A synonym table is utilized to determine actions and objects. Objects generally represent nouns and adjective-noun combinations while actions generally represent verbs and adverb-verb combinations. The synonym table stores natural language phrases and their relationship with actions and objects. The actions and objects are utilized to determine a routing destination utilizing a routing table. The call is routed based on the routing table.
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Bushey Robert R.
Knott Benjamin Anthony
Korth Sarah
Martin John Mills
Gauthier Gerald
SBC Knowledge Ventures L.P.
Toler Schaffer LLP
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