Data processing: database and file management or data structures – Database design – Data structure types
Reexamination Certificate
2004-07-27
2008-12-16
Lu, Kuen S (Department: 2167)
Data processing: database and file management or data structures
Database design
Data structure types
C707S793000, C707S793000
Reexamination Certificate
active
07467135
ABSTRACT:
The invention provides user configurable and reconfigurable scripting, methods of scripting, and systems for scripting for use by call centers, technical support centers, and marketers. Scripts are interactive tools that guide a telemarketer, a sales person, or a technical support technician through a telephone call with a customer. Scripts are characterized by going on to particular subsequent questions as a function of the customer's answer to a previous question.
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Coker John L.
Malden Matthew S.
Nix Kevin R.
Lu Kuen S
Siebel Systems Inc.
Townsend and Townsend / and Crew LLP
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