Telephonic communications – Audio message storage – retrieval – or synthesis – Multimedia system
Reexamination Certificate
2005-05-26
2010-10-12
Patel, Hemant (Department: 2614)
Telephonic communications
Audio message storage, retrieval, or synthesis
Multimedia system
C348S014040, C348S014070, C379S088010, C379S088020, C379S088030, C379S088040, C379S088170, C379S088180, C709S203000, C709S205000, C709S231000, C709S232000, C709S237000, C725S051000, C725S052000
Reexamination Certificate
active
07813485
ABSTRACT:
An interactive visual menu system seamlessly integrates an interactive visual menu with an audio menu provided in an interactive voice response system. The system augments a voice menu by displaying the content of the voice menu to a caller. The system assumes that the caller is placing a call near an interactive device such as a computer and the user is logged onto the interactive device using, for example, instant messaging. The system “pushes” a graphical menu through the Internet onto the interactive device. Display of the graphical menu is synchronized with the audio menu. The caller selects the desired choices either by pressing the phone keypad or by clicking on graphical menus on the interactive device; both voice and visual information are updated accordingly.
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Yin Min
Zhai Shumin
International Business Machines - Corporation
Kassatly Samuel
Patel Hemant
Shimokaji & Assoc.
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