System and method for routing calls

Details System and method for routing calls System and method for routing calls

2011-01-04

2011-01-04

Addy, Thjuan K (Department: 2614)

Telephonic communications

Plural exchange network or interconnection

With interexchange network routing

C379S088010, C379S211020, C379S212010, C379S273000

Reexamination Certificate

active

07864942

ABSTRACT:
A method and system of routing calls. In a particular embodiment, the method includes prompting a caller of a call for caller information with a first system. The first system has a first interface characteristic. The method further includes selecting a destination for the call based on the caller information. The destination has a second interface characteristic. The method also includes identifying a call interface characteristic change based on a difference between the first characteristic and the second characteristic, and advising the caller of the call interface characteristic change prior to routing the call.

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