Multiplex communications – Pathfinding or routing – Combined circuit switching and packet switching
Reexamination Certificate
2007-09-25
2007-09-25
Orgad, Edan (Department: 2616)
Multiplex communications
Pathfinding or routing
Combined circuit switching and packet switching
C370S401000, C704S235000, C704S246000, C379S265090
Reexamination Certificate
active
10306544
ABSTRACT:
A recording system for recording calls between callers and agents of a transaction processing system includes an Internet Protocol (IP) gateway, an interface configured to operatively couple the IP gateway to the transaction processing system, a communication network operatively coupled to the IP gateway, where the IP gateway is configured to convert a call received from the transaction processing system into IP protocol data, and provide the IP protocol data to the communication network. Also included is a memory storage system operatively coupled to the processor and configured to store the IP protocol data, a processor operatively coupled to the communication network and configured to receive the IP protocol data, and a switch controlled by the agent and settable between a record-on mode and record-off mode such that the recording system records the call if the switch is set to the record-on mode and does not record the call if the switch is set to the record-off mode. The recording system can also playback various recorded messages, and play music while a call is on hold.
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Orgad Edan
Rockwell Electronic Commerce
Welsh & Katz Ltd.
Wong Blanche
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