System and method for provisioning digital phone service

Details System and method for provisioning digital phone service System and method for provisioning digital phone service

2004-12-23

2010-02-16

Tsang, Fan (Department: 2614)

Telephonic communications

Special services

Provisioning

C379S114280, C379S121010, C379S201010

Reexamination Certificate

active

07664245

ABSTRACT:
A system and method uses a digital phone order management (DPOM) system to manage the ordering and provisioning of digital telephone services in a cable system. A centralized datastore of customer, order, telephone number inventory and provisioning information is accessible to access devices used by a customer service representative (CSR) of a cable operator, a voice provisioning specialist (VPS) of a local exchange carrier (CLEC), and a cable operator installation technician to schedule and provision based on permissions granted by an administrator. The sharing of information allows a CSR to manage orders for digital telephone services and to coordinate installation and provisioning so as to reduce the time to complete an order and use installation resources efficiently.

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