System and method for providing service level management

Details System and method for providing service level management System and method for providing service level management

2011-05-03

2011-05-03

Nguyen, Phuoc (Department: 2443)

Electrical computers and digital processing systems: multicomput

Computer network managing

C709S225000, C705S032000

Reexamination Certificate

active

07937460

ABSTRACT:
A system and method for providing service level management in a web-based environment are provided. In one embodiment, the method includes intercepting a communication between a web-based environment and a client. The client is identified based, at least in part, on the communication. A web-based application is also identified based, at least in part, on the communication, with the web-based application associated with the web-based environment. The communication is processed using the identified web-based application. A real-time service level is determined for the identified client based, at least in part, on the processing of the communication by the web-based application.

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