System and method for providing installation support to a user

Details System and method for providing installation support to a user System and method for providing installation support to a user

2011-07-05

2011-07-05

Yigdall, Michael J (Department: 2192)

Data processing: software development, installation, and managem

Software installation

C714S002000, C714S038110, C714S048000, C719S327000

Reexamination Certificate

active

07975265

ABSTRACT:
A system and method are disclosed for providing installation support to a user of a computer system. A method incorporating teachings of the present disclosure may include launching an installation tool in connection with installation of a peripheral driver. The tool may have capabilities that include, for example, capturing an install status at a plurality of predefined points in an install routine. During installation, an error may be detected at one of the predefined points and a diagnostic routine may be launched in response. The method may also include considering an accounting of the captured install states and using this information to help generate an action script crafted to resolve the detected install error.

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