System and method for providing automated customer support

Details System and method for providing automated customer support System and method for providing automated customer support

1995-07-18

1997-10-14

Beausoliel, Jr., Robert W.

395336, 3952002, 39518322, G06F 1100

Patent

active

056780028

ABSTRACT:
An automated system and method for diagnosing and resolving computer-related problems from a product support center. The traditional roles of the product engineer and customer are largely supplanted by execution of specialized client/server software programs on the respective computers. These programs exchange diagnostic and--in some cases--remedial data over the same telephone circuit used by the engineer and customer. The resulting system accelerates diagnosis and resolution of the customers' problems, reduces product support costs, and improves customer satisfaction.

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"Voice View TalkShop," 2 page brochure by RADISH VoiceView, Boulder, Colorado, undated.
"Radish VoiceView Interactive VRU Server Developer's Bundle," 2 page brochure by RADISH VoiceView, Boulder, Colorado, undated.
"Radish VoiceView revolutionizes the way people use their standard telephones," 7 pages by RADISH VoiceView, Boulder, Colorado, undated.
Bernard, "Radish's VoiceView takes root," PC Week, Apr. 17, 1995, pp. 47, 51.

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