Electrical computers and digital processing systems: multicomput – Computer conferencing – Demand based messaging
Reexamination Certificate
2001-03-01
2009-02-17
Vaughn, Jr., William C (Department: 2141)
Electrical computers and digital processing systems: multicomput
Computer conferencing
Demand based messaging
C709S225000
Reexamination Certificate
active
07493366
ABSTRACT:
A system and method for automatically processing and responding to large volumes of customer requests regarding Unsolicited Commercial Email (UCE) and other service disruptions. The process combines manual and automated steps, and includes routing, filtering, aggregating, validating, ticketing, custom and automated responses, tracking, analyzing, and closing each validated request. The process can be used by the Customer Support Center (CSC) of the Internet Service Provider (ISP) to insure that all complaints are handled successfully, that promotion of complaints is done correctly, that legal aspects of certain criminal or fraud related incidents are handled correctly, and that portions of the processing of complaints are handled automatically.
REFERENCES:
patent: 4464543 (1984-08-01), Kline et al.
patent: 5404518 (1995-04-01), Gilbertson et al.
patent: 5537618 (1996-07-01), Boulton et al.
patent: 5608720 (1997-03-01), Biegel et al.
patent: 5668953 (1997-09-01), Sloo
patent: 5895450 (1999-04-01), Sloo
patent: 5908383 (1999-06-01), Brynjestad
patent: 6026500 (2000-02-01), Topff et al.
patent: 6052709 (2000-04-01), Paul
patent: 6073167 (2000-06-01), Poulton et al.
patent: 6076100 (2000-06-01), Cottrille et al.
patent: 6147975 (2000-11-01), Bowman-Amuah
patent: 6177932 (2001-01-01), Galdes et al.
patent: 6282565 (2001-08-01), Shaw et al.
patent: 6289378 (2001-09-01), Meyer et al.
patent: 6301621 (2001-10-01), Haverstock et al.
patent: 6336133 (2002-01-01), Morris et al.
patent: 6339784 (2002-01-01), Morris et al.
patent: 6353446 (2002-03-01), Vaughn et al.
patent: 6356936 (2002-03-01), Donoho et al.
patent: 6381592 (2002-04-01), Reuning
patent: 6385310 (2002-05-01), Holiday, II
patent: 6389426 (2002-05-01), Turnbull et al.
patent: 6393465 (2002-05-01), Leeds
patent: 6546416 (2003-04-01), Kirsch
patent: 6574614 (2003-06-01), Kesel
patent: 6618504 (2003-09-01), Yoshino
patent: 6678355 (2004-01-01), Eringis et al.
patent: 6687740 (2004-02-01), Gough et al.
patent: 6732273 (2004-05-01), Byers
patent: 6748422 (2004-06-01), Morin et al.
patent: 6782391 (2004-08-01), Scher
patent: 6822940 (2004-11-01), Zavalkovsky et al.
patent: 6912502 (2005-06-01), Buddle et al.
patent: 6965919 (2005-11-01), Woods et al.
patent: 7111318 (2006-09-01), Vitale et al.
patent: 7127680 (2006-10-01), Pang
patent: 7149778 (2006-12-01), Patel et al.
patent: 7283969 (2007-10-01), Marsico et al.
patent: 2001/0010591 (2001-08-01), Kusaka
patent: 2001/0044729 (2001-11-01), Pomerance
patent: 2001/0053991 (2001-12-01), Bonabeau
patent: 2002/0103693 (2002-08-01), Bayer et al.
patent: 2002/0129111 (2002-09-01), Cooper
patent: 2005/0144238 (2005-06-01), Morin et al.
patent: 2005/0165285 (2005-07-01), Iliff
patent: 2005/0172213 (2005-08-01), Ralston et al.
patent: 2006/0031303 (2006-02-01), Pang
patent: 2006/0031346 (2006-02-01), Zheng et al.
Bowie David J.
Buford John F.
Huang Xiaolan
Shingles Kristie D
Vaughn, Jr. William C
Verizon Laboratories Inc.
LandOfFree
System and method for processing customer requests relating... does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with System and method for processing customer requests relating..., we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and System and method for processing customer requests relating... will most certainly appreciate the feedback.
Profile ID: LFUS-PAI-O-4119855