Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or... – Health care management
Reexamination Certificate
2005-08-30
2005-08-30
Esquivel, Denise L. (Department: 3744)
Data processing: financial, business practice, management, or co
Automated electrical financial or business practice or...
Health care management
C705S002000, C705S029000, C707S793000
Reexamination Certificate
active
06937993
ABSTRACT:
A system and method for tracking and processing Service Orders for a telecommunications company. Workflows are used to model business procedures used for processing Service Orders. Each Workflow comprises a plurality of Workflow steps. Business process models are depicted as Workflow diagrams. The Workflow diagrams are stored in a library in a database. Work plans comprising a plurality of Workflow steps and associated data and are derived from information found in the Workflow diagrams. Upon receipt of a Service Order, an appropriate work plan is selected based on information within the Service Order. Each Workflow step is assigned a resource and is scheduled for completion with a start and a stop date and placed in the in-boxes associated with the selected resource. Users log-on to remote workstations coupled with a company-wide Intranet or the like. From the remote workstations, users from various organizations view their in-boxes and other information about current Service Orders. Such information includes detailed information about the Service Orders including, progress data, current, future and past Workflow step data, responsible groups, computer systems and organizations, whether schedules are maintained, and whether jeopardy points have been missed. If a Service Order is delayed, users can immediately determine information about the delay and take corrective action before it becomes critical. Workflow steps can be transferred and re-assigned using the remote workstations. Detailed statistical information is maintained for audit and reporting purposes. Reports reflecting the effectiveness of workforce management and work administration is obtained.
REFERENCES:
patent: 5301320 (1994-04-01), McAtee et al.
patent: 5535322 (1996-07-01), Hecht
patent: 5581691 (1996-12-01), Hsu et al.
patent: 5721913 (1998-02-01), Ackroff et al.
patent: 5799297 (1998-08-01), Goodridge et al.
patent: 5826239 (1998-10-01), Du et al.
patent: 5870545 (1999-02-01), Davis et al.
patent: 5893128 (1999-04-01), Nauckhoff
patent: 5940829 (1999-08-01), Tsuiki et al.
patent: 5960420 (1999-09-01), Leymann et al.
patent: 5999911 (1999-12-01), Berg et al.
patent: 6144975 (2000-11-01), Harris, Jr. et al.
patent: 4096104 (1992-03-01), None
patent: 5120001 (1993-05-01), None
Alonso, G. ‘Distributed Data Management in Workflow Environments’, Inst. of Inf. Syst., Eidgenossische Tech. Hochschule, Zurich, Switzerland, Research Issues in Data Engineering, 1997.
Reichert, M. ‘A framework for dynamic changes in workflow management systems’, Database and Expert Systems Applications, Sep. 1, 1997, p. 42-48, IEEE catalog #: 97TB100181. Access #: 5710302.
Ackroff, J. ‘Automating the Special Service Work Flow’, AT&T Bell Laboratories, 1989, Retrieved from: IEEE.
Pinci, V.O., ‘Workflow Analysis’, Shapiro, R.M.; Meta Software Corporation, Cambridge, MA, USA, p. 1122-1130, Proceedings of the 1993 Winter Simulation Conference.
Hollingsworth, D, ‘Workflow Management Coalition The Workflow Reference Model’, doc # TC00-1003, The Workflow Management Coalition, 1/1/9/95 Winchester Hampshire, UK.
Ames, C.K., ‘WWWorkflow: World Wide Web based Workflow’, Burleigh, S.C., Mitchell, S.J.; Jet Propulsion Laboratory, p. 397-404, 1997, Retrieved from: IEEE.
Marshak, R.T., ‘IBM FlowMark 2.2: Expanding the Capabilities of Object-Oriented Workflow’, Workgroup Computing Report, v19, n7, 1996.
Du, W. ‘Flexible Specification of Workflow Compensation Scopes’, Hewlett-Packard Laboratories, Conference on Supporting Group Work, Nov. 16, 1997, p. 309-316, Retrieved from: ACM.
Munsey, “Strides to successful business: Six steps to implementing work process control,” Plant Engineering, May 31, 1999, 3 pages.
“Vantive and MDSI to provide enterprise-wide wireless field service solution,” PR Newswire, Oct. 26, 1998, 3 pages.
Gabbita Swathibabu
Goldfedder Brandon
Hopson Casey K.
Park Robert E.
Troup Dennis
Esquivel Denise L.
MCI Inc.
Norman Marc
LandOfFree
System and method for processing and tracking... does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with System and method for processing and tracking..., we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and System and method for processing and tracking... will most certainly appreciate the feedback.
Profile ID: LFUS-PAI-O-3521230