System and method for personalizing dialogue menu for an...

Details System and method for personalizing dialogue menu for an... System and method for personalizing dialogue menu for an...

2006-06-20

2006-06-20

Tsang, Fan (Department: 2645)

Telephonic communications

Audio message storage, retrieval, or synthesis

Message management

C379S076000

Reexamination Certificate

active

07065188

ABSTRACT:
A method and system for personalizing an interactive voice response (IVR) system to reduce a number of key sequences to reach a desired source of information, includes storing a caller profile, and retrieving the caller's profile to construct a personalized IVR dialogue menu and play out the personalized menu.

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