System and method for ordering components and services for a...

Details System and method for ordering components and services for a... System and method for ordering components and services for a...

2005-08-11

2008-10-07

Chen, Sophia S (Department: 2852)

Electrophotography

Remote monitoring

C358S001150, C399S024000, C399S081000

Reexamination Certificate

active

07433607

ABSTRACT:
A machine comprises a processor and at least one other component. The processor determines if the other component needs service, and sends an electronic message addressed to a remote communication device accessible by a user of the machine. The service includes at least one of: repair, replacement and replenishment of the component, and the electronic message indicates the need for the service and includes information to facilitate ordering at least one of: the repair, replacement and replenishment of the other component. The electronic message may include at least one of: an e-mail message, a text message, an instant message, and an SMS message, and may be forwarded to a supplier to place an order for the repair, replacement and replenishment of the other component.

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