System and method for ordered processing of telecommunicaion...

Details System and method for ordered processing of telecommunicaion... System and method for ordered processing of telecommunicaion...

2003-06-30

2011-11-15

Aubaidi, Rasha Al (Department: 2614)

Telephonic communications

Special services

C379S201030, C379S265020, C379S142070

Reexamination Certificate

active

08059803

ABSTRACT:
The present invention provides a system and method for the automated routing and processing of telecommunication service orders. A system and method in accordance with the present invention may further prioritize the analysis and processing of telecommunication service orders, identify and classify past due telecommunication service orders for analysis and processing, and manage the order of completion of components of a telecommunication service order. A system and process in accordance with the present invention receives a service order and parses it to find messages on the service order that are included on a message table. Analysis rules provide actions to be taken with a service order based on the messages found in the service order.

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