Data processing: speech signal processing – linguistics – language – Speech signal processing – Application
Reexamination Certificate
2006-05-09
2006-05-09
Knepper, David D. (Department: 2654)
Data processing: speech signal processing, linguistics, language
Speech signal processing
Application
Reexamination Certificate
active
07043435
ABSTRACT:
A computer-implemented method is described for optimizing prompts for a speech-enabled application. The speech-enabled application is operable to receive communications from a number of users and communicate one or more prompts to each user to illicit a response from the user that indicates the purpose of the user's communication. The method includes determining a number of prompt alternatives (each including one or more prompts) to evaluate and determining an evaluation period for each prompt alternative. The method also includes automatically presenting each prompt alternative to users during the associated evaluation period and automatically recording the results of user responses to each prompt alternative. Furthermore, the method includes automatically analyzing the recorded results for each prompt alternative based on one or more performance criteria and automatically implementing one of the prompt alternatives based on the analysis of the recorded results.
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Bushey Robert R.
Knott Benjamin A.
Martin John M.
Baker & Botts L.L.P.
Knepper David D.
SBC Knowledgfe Ventures, L.P.
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