Telephonic communications – Audio message storage – retrieval – or synthesis – Voice activation or recognition
Reexamination Certificate
2006-03-14
2006-03-14
Hoosain, Allan (Department: 2645)
Telephonic communications
Audio message storage, retrieval, or synthesis
Voice activation or recognition
C379S088020, C379S088030, C379S088170, C379S088180, C379S211020, C379S212010, C379S221010, C379S265010, C379S265020, C379S265090, C379S266040
Reexamination Certificate
active
07012996
ABSTRACT:
A system and method of directing calls is disclosed for a telephone network having remote locations. The remote locations receive incoming calls and attempt to route the calls using a basic call director. If the remote location cannot route the call, then data, such as a recorded spoken utterance, is provided to a central system. The central system then attempts to automatically determine how to route the call using the data from the remote location. If the central system is unable to automatically determine the routing information, then the data is provided to an operator who attempts to determine how to route the call. Finally, a caller can be connected directly to the operator, if the operator is not able to determine routing information from the provided data alone.
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Fulbright&Jaworski LLP
Hoosain Allan
Intervoice Limited Partnership
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