System and method for obtaining technical support services...

Details System and method for obtaining technical support services... System and method for obtaining technical support services...

2011-04-26

2011-04-26

Frenel, Vanel (Department: 3687)

Data processing: financial, business practice, management, or co

Automated electrical financial or business practice or...

Inventory management

C705S014270, C705S001100, C705S007380, C705S002000, C345S215000, C717S173000, C717S152000

Reexamination Certificate

active

07933815

ABSTRACT:
A system and method for obtaining technical support services over a network. A registered seeker of technical support services submits a search request to a task matching server. The search request comprises search criteria for identifying one or more registered providers of technical support services. The task matching server searches a library of provider profiles comprising qualifications of registered providers of technical support services and provides the seeker a list of registered providers meeting the search criteria. The seeker selects a registered provider from the list. The task matching server facilitates the exchange of communications between the seeker and the selected provider. The selected provider sends a quotation for technical support services to the seeker. The quotation comprises service terms under which the selected provider is willing to provide the technical support services. If the seeker accepts the service terms, the task match server establishes a link between a selected provider computer and a seeker computer that allows the selected provider computer to control the seeker computer via the link and to facilitate the provision of technical support services.

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patent: 2006/0253334 (2006-11-01), Fukasawa
patent: 2009/0094075 (2009-04-01), Parisien et al.

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