System and method for monitoring audio power level of agent spee

Details System and method for monitoring audio power level of agent spee System and method for monitoring audio power level of agent spee

1995-08-23

1998-01-27

MacDonald, Allen R.

Telephonic communications

Special services

Anonymous party

379266, 379268, G10L 302, H04M 350

Patent

active

057129541

ABSTRACT:
A system 200 and method for monitoring audio power level of speech of an agent in an automatic call distributor 100 is provided. The system 200 comprises an agent audio power circuit for detecting the audio power level of the agent's speech. The audio power circuit includes an agent maximum circuit 216 for comparing the detected audio power level to a predetermined maximum threshold power level. An agent minimum circuit 218 compares the detected audio power level to a predetermined minimum threshold power level. When the detected audio power level exceeds, or equals, the maximum threshold power level, or when the detected audio power level is less than, or equals, the minimum threshold power level, an appropriate message is displayed on an agent terminal 118 to "Speak Softer" or to "Speak Louder". An agent gain control 220 may be provided for automatically adjusting the audio power level of the agent's speech.

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patent: 4777649 (1988-10-01), Carlson et al.
patent: 5260938 (1993-11-01), Hofmann
patent: 5471527 (1995-11-01), Ho et al.
patent: 5533112 (1996-07-01), Danneels
patent: 5621789 (1997-04-01), McCalmont et al.

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