Telephonic communications – Special services – Reserved call
Reexamination Certificate
2004-06-30
2010-10-12
Patel, Hemant (Department: 2614)
Telephonic communications
Special services
Reserved call
C370S351000, C370S352000, C370S353000, C370S354000, C370S355000, C379S088040, C379S088130, C379S088170, C379S088180, C379S201010, C379S207030, C379S212010, C379S218020, C379S265010, C379S265020, C379S265110, C379S266070, C705S002000, C705S002000, C709S202000, C709S203000, C709S227000, C709S228000, C709S229000
Reexamination Certificate
active
07813489
ABSTRACT:
Queue callback systems and methods handle scheduled callbacks to requesters in the absence of resources by providing a pre-established message soliciting the establishment of an alternate callback. Non-callback options can also be presented to the respective requester. Agents can also be organized in a plurality of queues, each of a selected size, to more effectively use callback resources.
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Aspect Software, Inc.
Husch Blackwell Welsh & Katz
Patel Hemant
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