System and method for location-based call distribution

Details System and method for location-based call distribution System and method for location-based call distribution

2006-04-18

2006-04-18

Hong, Harry S. (Department: 2642)

Telephonic communications

Special services

Locating using diverse technology

C379S207120, C379S265010, C379S265110, C379S912000, C379S913000, C455S445000, C455S456200, C455S456300

Reexamination Certificate

active

07031447

ABSTRACT:
A method for location-based call distribution is provided that includes receiving from a customer communication device a request to establish a communication session with an agent communication device based on a specified telephone number. An agent database is searched for the specified telephone number. Location data corresponding to the specified telephone number is retrieved from the agent database when the specified telephone number is found in the agent database. The customer communication device is located. The agent communication device that is nearest to the customer communication device is located based on the retrieved location data. A communication session is established between the customer communication device and the nearest agent communication device.

REFERENCES:
patent: 6272347 (2001-08-01), Griffith et al.
patent: 6466798 (2002-10-01), Ayala et al.
patent: 0905956 (1999-03-01), None

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