System and method for issuing customer credits for...

Details System and method for issuing customer credits for... System and method for issuing customer credits for...

2005-08-30

2005-08-30

Kuntz, Curtis (Department: 2643)

Telephonic communications

With usage measurement

Call charge metering or monitoring

C379S114010

Reexamination Certificate

active

06937711

ABSTRACT:
In a system for providing customers with information assistance services, records are generated to register service events. In prior art, all of the records are transmitted to a billing platform for billing customers for the services. When a customer requests credit for an unsatisfactory service, the credit issuance is traditionally handled at the billing platform. However, in accordance with the invention, the credit issuance is handled by first identifying, from the records, those records of service events for which the credit is requested. All of the records, except the identified records, are then transmitted to the billing platform for completion of the billing process, thereby effecting the credit issuance.

REFERENCES:
patent: 5222120 (1993-06-01), McLeod et al.
patent: 5797092 (1998-08-01), Cox et al.
patent: 5857015 (1999-01-01), Salmanian
patent: 6539080 (2003-03-01), Bruce et al.

Affiliated with

Also associated with

Rating

System and method for issuing customer credits for... does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with System and method for issuing customer credits for..., we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and System and method for issuing customer credits for... will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-3500401