System and method for interactively delivering expert...

Details System and method for interactively delivering expert... System and method for interactively delivering expert...

2011-03-01

2011-03-01

Holmes, Michael B. (Department: 2129)

Data processing: artificial intelligence

Knowledge processing system

Knowledge representation and reasoning technique

C706S048000, C706S045000

Reexamination Certificate

active

07899774

ABSTRACT:
A networked interactive expert system is disclosed for selectively providing relevant expertise when a user requires such assistance. System provides a set of networked facilities for determining an expertise needed by a customer based on a location. Such location can be either physical or logical. A physical “location” corresponds, for example, to a department within a retail outlet. Examples of logical “locations” are ones corresponding to a web-page, a product identification code of interest, a customer identification code, and/or explicit knowledge category selected by the customer. An expert studio, from a list of expert studios providing expertise corresponding to the identified location associated with the customer's request, is matched up with the request. Thereafter, a primary connection, supporting an interactive videoconference session, is established between a first networked node associated with the customer and a second networked node associated with the designated expert studio.

REFERENCES:
patent: 5530472 (1996-06-01), Bregman et al.
patent: 5604341 (1997-02-01), Grossi et al.
patent: 5661283 (1997-08-01), Gallacher et al.
patent: 5784561 (1998-07-01), Bruno et al.
patent: 6771766 (2004-08-01), Shafiee et al.

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