System and method for interactive secure dialog between card...

Data processing: financial – business practice – management – or co – Business processing using cryptography – Secure transaction

Reexamination Certificate

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Details

C705S044000, C380S029000, C380S029000

Reexamination Certificate

active

07143069

ABSTRACT:
A computer implemented method and apparatus for ensuring secured dialog between a card holder and a card provider via a network is provided. The system facilitates real-time communicate between a card provider virtual agent and a card holder using a card holder interface operating via a network. In a typical arrangement, the card holder requests completion of a transaction from a merchant system via a network. The upon receiving notification that the transaction request has been denied by the card provider system, the card holder is provided real-time access to the card provider virtual agent. The virtual agent may then send a transaction approval code to the card provider system overriding any transaction denial and permitting the card holder to resubmit the transaction request to the merchant system for subsequent approval.

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Sage Software (software spec) date, author unknown.

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