Data processing: speech signal processing – linguistics – language – Speech signal processing – Application
Reexamination Certificate
2006-04-11
2006-04-11
McFadden, Susan (Department: 2655)
Data processing: speech signal processing, linguistics, language
Speech signal processing
Application
C379S093230, C340S905000
Reexamination Certificate
active
07027990
ABSTRACT:
The present invention solves the serial nature of today's Interactive Voice Response (IVR) telephony menu systems, by means of visually “looking ahead” and in any direction in the nested audio IVR menus. Computer software in the telephone, or associated hardware, provides a graphical user interface that enables the user to navigate related IVR text menus that are displayed on the telephone. The present invention provides a variety of means to store, display, select and update associated text menus and other data with an IVR system. The various communication means include analog modems, broadband modems, and VoIP connectivity. The present invention provides the means to convert the audio IVR menus to text menus, as well as the means to download the associated IVR text menus from the Internet.
REFERENCES:
patent: 5802526 (1998-09-01), Fawcett et al.
patent: 5912952 (1999-06-01), Brendzel
patent: 6014090 (2000-01-01), Rosen et al.
patent: 6091805 (2000-07-01), Watson
patent: 6493428 (2002-12-01), Hillier
patent: 6560320 (2003-05-01), Paleiov et al.
McFadden Susan
Vo Huyen X.
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