Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or...
Reexamination Certificate
2005-11-15
2005-11-15
Elisca, Pierre E. (Department: 3621)
Data processing: financial, business practice, management, or co
Automated electrical financial or business practice or...
C707S793000, C707S793000
Reexamination Certificate
active
06965865
ABSTRACT:
An automated system and method for customer management deploys customer databases to profile customer service requests for distribution to appropriately assigned agent representatives. The representatives adopt particular roles according to customer care volume, inquiry type, time of day and other customer management needs. Consumer profiles may be accessed in real time to combine customer care events with cross-selling and other promotions related to the consumer's transaction history and other factors.
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“Welcome to Swift Gift,ȁ
Callahan William T.
Pletz Tracy
Bank One Delaware N.A.
Elisca Pierre E.
Hunton & Williams LLP
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