System and method for integrated customer management

Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or...

Reexamination Certificate

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C705S002000

Reexamination Certificate

active

07406426

ABSTRACT:
An automated system and method for customer management deploys customer databases to profile customer service requests for distribution to appropriately assigned agent representatives. The representatives adopt particular roles according to customer care volume, inquiry type, time of day and other customer management needs. Consumer profiles may be accessed in real time to combine customer care events with cross-selling and other promotions related to the consumer's transaction history and other factors.

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