Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or...
Reexamination Certificate
2008-07-29
2008-07-29
Elisca, Pierre Eddy (Department: 3621)
Data processing: financial, business practice, management, or co
Automated electrical financial or business practice or...
C705S002000
Reexamination Certificate
active
07406426
ABSTRACT:
An automated system and method for customer management deploys customer databases to profile customer service requests for distribution to appropriately assigned agent representatives. The representatives adopt particular roles according to customer care volume, inquiry type, time of day and other customer management needs. Consumer profiles may be accessed in real time to combine customer care events with cross-selling and other promotions related to the consumer's transaction history and other factors.
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Callahan William T.
Pletz Tracy
Elisca Pierre Eddy
Hunton & Williams LLP
JPMorgan Chase Bank N.A.
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