System and method for implementing database concurrency for...

Details System and method for implementing database concurrency for... System and method for implementing database concurrency for...

2011-02-22

2011-02-22

Jeanty, Romain (Department: 3624)

Data processing: financial, business practice, management, or co

Automated electrical financial or business practice or...

Health care management

Reexamination Certificate

active

07895069

ABSTRACT:
A system, computer-implementable method, and computer-readable medium for processing a collection of work items in a data processing system. According to a preferred embodiment of the present invention, an agent monitor assembles a work items list that includes a collection of work items, wherein at least one work item among the collection of work items is a work item that is unassigned to at least one agent among a collection of agents. The agent monitor assigns the at least one work item to the at least one agent. In response to determining that the at least one agent has entered into a hang state, the agent monitor releases the at least one work item from the at least one agent.

REFERENCES:
patent: 6718330 (2004-04-01), Zenner
patent: 6772177 (2004-08-01), Hsiao et al.
patent: 7035808 (2006-04-01), Ford
patent: 7110525 (2006-09-01), Heller et al.
patent: 7689447 (2010-03-01), Aboujaoude et al.
patent: 2002/0184244 (2002-12-01), Hsiao et al.

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