System and method for implementing click-to-service

Details System and method for implementing click-to-service System and method for implementing click-to-service

2011-04-19

2011-04-19

Afshar, Kamran (Department: 2617)

Telecommunications

Radiotelephone system

Special service

C455S414200, C455S403000, C455S411000, C705S014640, C705S044000, C709S217000, C713S168000

Reexamination Certificate

active

07929952

ABSTRACT:
A method for providing customer service to a user over a converged channel, said method comprising initiating a service session for a user, accessing a database having user information associated with the user, capturing session information associated with the service session, creating a session SIP message including at least a portion of the user information and at least a portion of the session information, and forwarding the session SIP message to a user agent.

REFERENCES:
patent: 2002/0073210 (2002-06-01), Low et al.
patent: 2002/0103850 (2002-08-01), Moyer et al.
patent: 2003/0018702 (2003-01-01), Broughton et al.
patent: 2004/0122951 (2004-06-01), Beck et al.
patent: 2005/0193055 (2005-09-01), Angel et al.
International Search Report and Written Opinion mailed Jan. 14, 2008 for Application No. PCT/US06/03286.

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