System and method for identifying the workload queued by a...

Details System and method for identifying the workload queued by a... System and method for identifying the workload queued by a...

2005-06-21

2005-06-21

Trammell, James P. (Department: 3621)

Data processing: financial, business practice, management, or co

Automated electrical financial or business practice or...

Health care management

C705S001100, C705S007380, C705S002000, C705S014270, C705S014270, C705S002000, C379S111000, C379S112050, C379S112060

Reexamination Certificate

active

06910016

ABSTRACT:
A method and apparatus identifies the status of a system by determining average queue waiting periods of commands in one or more queues, and identifying the trend of average queue waiting periods over time.

REFERENCES:
patent: 5220674 (1993-06-01), Morgan et al.
patent: 6067545 (2000-05-01), Wolff
patent: 6157655 (2000-12-01), Shtivelman
patent: 2811397 (1978-03-01), None
Sulkin, Allen. Empowering Call Center Agents—Business Communications Review. v24, n12, p20. Dec. 1994, Retrived on DIALOG.

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