System and method for identifying billing errors

Details System and method for identifying billing errors System and method for identifying billing errors

2003-11-03

2010-02-02

Kazimi, Hani (Department: 3691)

Data processing: financial, business practice, management, or co

Automated electrical financial or business practice or...

Finance

C455S406000

Reexamination Certificate

active

07657485

ABSTRACT:
A system, method, apparatus, and computer program code for identifying billing discrepancies includes receiving billing data from a billing entity, the billing data including an assessed fee and call details associated with each of a plurality of calls made by a customer, identifying, based at least in part on the call details received from the billing data, rate information associated with the customer, generating an expected fee for each of the plurality of calls, and comparing, for each of the plurality of calls, the expected fee with the assessed fee to identify discrepancies.

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“Your Home Long Distance Connect With the Right Company” Changing Times (1986-1991); Feb. 1986; 40,2; ABI/Inform Globel, p. 37.
Bruce Mohl and Patricia Wen, “Customers Relate Credit-Card Company Service Woes”, Globe Staff. Boston Globe. Boston, Mass.: Oct. 24, 1999. p. B.2.

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