System and method for generating a service level agreement...

Details System and method for generating a service level agreement... System and method for generating a service level agreement...

2007-09-25

2007-09-25

Bayat, Bradley B. (Department: 3621)

Data processing: financial, business practice, management, or co

Automated electrical financial or business practice or...

C705S080000, C345S418000, C345S475000, C715S700000

Reexamination Certificate

active

10054597

ABSTRACT:
A system and method for generating a service level agreement (SLA) template are disclosed. The SLA template generated by the disclosed system enables deployment of resources to support a number of SLAs and associated VPNs. The SLA template generated by operation of the disclosed system may include a first graphical user interface (GUI) template that specifies, at least in part, a GUI for use by a customer service representative (CSR) when accepting a service request or order from a customer. The disclosed SLA template may further include a number of SLA defaults, which may consist of default values and or software program code logic. The SLA defaults enable an SLA GUI to be configured such that a relatively small amount of information can be collected and used to derive other necessary configuration data. A second GUI template may be included in the SLA template to specify information to be obtained regarding networking devices and associated resources that must be used to provide a VPN over which are provided the services described in a particular SLA.

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patent: 2001-69172 (2001-03-01), None

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