System and method for extracting demographic information

Details System and method for extracting demographic information System and method for extracting demographic information

2004-01-30

2008-03-25

Gauthier, Gerald (Department: 2614)

Telephonic communications

Audio message storage, retrieval, or synthesis

Display of message related information

C379S088180, C379S265130, C704S275000, C726S002000

Reexamination Certificate

active

07349527

ABSTRACT:
A system and method for extracting demographic information from a contact is disclosed. The method discloses: initiating a dialog between a contact and a call handling system; selecting a set of demographic characteristics; assigning a set of acoustic confidence scores; assigning a set of substantive confidence scores; combining the acoustic and substantive confidence scores; and tailoring information presented to the contact using the set of combined confidence scores. The system discloses: an Interactive Voice Response module for initiating a dialog between a contact and a call handling system, and selecting a set of demographic characteristics; an acoustic classifier for assigning a set of acoustic confidence scores; a substantive classifier for assigning a set of substantive confidence scores; and a data combiner for combining the acoustic and substantive confidence scores. The Interactive Voice Response module also tailors information presented to the contact using the set of combined confidence scores.

REFERENCES:
patent: 7231657 (2007-06-01), Honarvar et al.
patent: 2002/0046030 (2002-04-01), Haritsa et al.
patent: 2002/0095295 (2002-07-01), Cohen et al.
patent: 2002/0184002 (2002-12-01), Galli
patent: 1076329 (2001-02-01), None

Affiliated with

Also associated with

Rating

System and method for extracting demographic information does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with System and method for extracting demographic information, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and System and method for extracting demographic information will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-3961820